The University welcomes and values your feedback as it assists us to improve our standards and quality of service. We aim to provide an environment which promotes teamwork and respectful treatment of all staff and students.
IMPORTANT NOTE: This portal should not be used for any of the following: Making a general enquiry about Curtin’s operations, services or support; requesting assistance on available Curtin services; reporting a health and safety issue; making a complaint about a Curtin student; making a complaint about the Student Guild; registering a Curtin student appeal or making a protected disclosure under the PID Act. For more information on these matters, please go to this web page.
- Information about accessibility, as well as ways to get assistance with making or resolving complaints, is available.
- Any person is entitled to lodge a complaint with the Curtin University Integrity and Standards Unit (ISU).
- To lodge a complaint you need to complete this form. The information you provide on this form will be assessed to determine the appropriate course of action.
- Any information on this form is provided with your consent.
- In order to address the matter, the details of your complaint will be provided to the appropriate decision maker.
- If your complaint is about someone's behaviour it is likely that the appropriate decision maker will provide the details of your complaint to the person identified to allow them to respond. The details of your complaint may also be provided to potential witnesses.
- After you have submitted your form, you will be assigned a Complaint ID number. Please take note of the number for future reference.
- Once a Curtin manager is assigned to your complaint, you will receive a complaint acknowledgment email from that officer.
- If you decide not to provide your contact details, we will be unable to provide you with an ID number or an acknowledgement letter. In addition, without your contact details, we may be unable to progress your complaint and notify you of the complaint resolution outcome.
- All personal information is handled in accordance with the Australian Privacy Principles.