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Curtin University
Integrity and Standards Unit

Complaint and Feedback Form

The University welcomes and values your feedback as it assists us to improve our standards and quality of service. We aim to provide an environment which promotes teamwork and respectful treatment of all staff and students.

  • Information about accessibility, as well as ways to get assistance with making or resolving complaints, is available.
  • Any person is entitled to lodge a complaint with the Curtin University Integrity and Standards Unit (ISU).
  • To lodge a complaint you need to complete this form. The information you provide on this form will be assessed to determine the appropriate course of action.
  • Any information on this form is provided with your consent.
  • In order to address the matter, the details of your complaint will be provided to the appropriate decision maker.
  • If your complaint is about someone's behaviour it is likely that the appropriate decision maker will provide the details of your complaint to the person identified to allow them to respond. The details of your complaint may also be provided to potential witnesses.
  • After you have submitted this form you will receive a complaint ID number and a copy of your notification by email.
  • If you decide not to provide your contact details we will be unable to provide you with an ID number and a copy of your complaint. Without your contact details we may be unable to progress your complaint.
  • All personal information is handled in accordance with the Australian Privacy Principles.

Your Details
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Your details
Contact Details

Your Details

Complainant Details
  
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Which of the following roles best describes you?
Complaint Category
    Please tell us:
  • What happened
  • When it happened
  • Where it happened
  • Who was involved including their name(s), title(s), location and the nature of their relationship with you (student/advisor/colleague/manager etc)
  • Whether there were witnesses and who they were
  • Any other important details
At the end of this form, you can attach documents that you think might help us to assess your complaint.
Remedy/Redress
The total size of all attachments must not exceed 14 MB. If you need to send larger attachments, please submit the complaint and send the attachments to complaints@curtin.edu.au.
  
  
  
  
  
Confirmation
I am aware that information about external agencies to whom I can take a complaint is available here https://complaints.curtin.edu.au/management/mechanism.cfm
I acknowledge that making a knowingly false or malicious notification is contrary to the Curtin University Code of Conduct.
I certify that the details provided on this form are complete and accurate to the best of my knowledge.
By submitting this complaint, I agree to the disclosure of the information provided to the appropriate decision maker. I understand that if my complaint is about someone's behaviour, details of my complaint are likely to be provided to the person I have identified and to potential witnesses.